Refund policy

Refund & Return Policy

We want you to feel confident buying from Volteeq. If something isn’t right, here’s how we handle it.

Returns

You have 30 days from the date of delivery to request a return. To be eligible, the item must be unused and in its original packaging.

Damaged or Defective Items

If your Volteeq product arrives damaged or isn’t working as expected, contact us within 7 days of delivery at support@volteeq.com with a photo or short video of the issue. We’ll send a replacement or issue a full refund, no return shipping required.

How to Start a Return

Email support@volteeq.com with your order number and the reason for the return. We’ll respond with return instructions within 1-2 business days.

Refunds

Once your return is received and inspected, we’ll notify you of the approval status. Approved refunds are processed back to your original payment method within 5-7 business days.

Non-Returnable Situations

Items that show signs of misuse, or returns requested more than 30 days after delivery, may not be eligible for a refund. We evaluate these on a case-by-case basis, so reach out and we’ll do our best to help.

Questions

Contact us anytime at support@volteeq.com